Privacy Policy
Privacy Policy
Last updated: 1 January 2025
This Privacy Policy explains how Port Jackson Heritage(the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from portjacksonheritage.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you're a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We'll post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use may differ depending on how you interact with us.
Apart from the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and Services. When we use the term "personal information", we're referring to information that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you directly provide to us through our Services may include:
- Contact details such as your name, address, phone number, and email.
- Order information like your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information such as your username, password, security questions, and other information used for account security purposes.
- Customer support information that you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other details regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, such as vendors and service providers who may collect information on our behalf, including:
- Companies who support our Site and Services, such as Shopify.
- Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested as part of our contract with you.
When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See the section below, Third-Party Websites and Links, for more details.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services in order to fulfil our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, maintaining your account, arranging for shipping, and facilitating returns and exchanges.
We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you ads for products or services.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
Communicating with You and Service Improvement
We use your personal information to provide you with customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls.
How We Disclose Personal Information
We may disclose your personal information to third parties for purposes such as contract fulfilment, legitimate business interests, or legal compliance. Examples include:
- Vendors or service providers (e.g., IT management, payment processing, shipping).
- Business and marketing partners.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children.
Your Rights
Depending on where you live, you may have certain rights, such as the right to access, delete, or correct your personal information.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights, please email us at info@portjacksonheritage.com.